Help

How do I join e-Rewards®?

Joining e-Rewards is FREE and by invitation only. Our Sponsors send invitations to their customers inviting them to join the programme. If you've provided your email address to one of our Sponsor companies, you could receive an invitation to join e-Rewards.

Who is eligible to join e-Rewards?

e-Rewards is open to anyone over the age of 16 who has an email address and is a legal resident of Australia.

How much does it cost to participate in e-Rewards?

There's absolutely no cost to join and participate in e-Rewards. In fact, we reward you for participating in market research surveys and studies.

Where can I find the e-Rewards Member Agreement?

Our Member Agreement is available online for your review.

Can I complete my enrollment survey at a later time?

Yes. You will have 30 days after enrolling to complete the enrollment survey. Simply log into the e-Rewards website using your email address and e-Rewards password, and you will be provided with a link on your Member home page to complete the enrollment survey.

How do I earn Opinion Points™?

You'll earn Opinion Points just for sharing your opinions. You'll also shape the development of new products and services when you participate in an e-Rewards Survey. Surveys are easy to complete and we think you'll find them fun and interesting.

How soon can I start redeeming my Opinion Points?

You may redeem your Opinion Points as soon as you accumulate enough to qualify for the Reward you desire.

May I transfer or sell my Opinion Points to another individual or combine Opinion Points from different accounts to reach higher Reward levels?

Your Opinion Points has no cash value and may not be transferred, bartered, sold or combined with any other e-Rewards account. You are limited to one e-Rewards account per individual. Please see our Member Agreement for details.

How do I cancel my membership?

To cancel your membership, log into the e-Rewards website, click on the "My Account" tab at the top of the page, select "Preferences" from the drop down, then complete and submit the online form to cancel your membership.

Can I stop getting emails from e-Rewards without cancelling my membership?

To request that e-Rewards discontinue sending you emails without cancelling your membership, click on the "Unsubscribe" link found at the bottom of email communications from e-Rewards. To resume receiving email from e-Rewards, please contact us.

How do I log into the Member website?

Simply visit the e-Rewards website, select your country/language, enter the email address you used to join the programme along with your e-Rewards password in the Member Login fields and click "Log In".

If you have enabled cookies on your browser, you will be directed to a personalized page when you visit the e-Rewards website. You will be prompted to log in when you attempt to access your account information or redeem e-Rewards Opinion Points.

How do I update my contact information, including my name, email or mailing address?

To update your contact information, including your name, postal address and/or phone number, log into the e-Rewards website, click on the "My Account" tab at the top of the page, select "Contact Information" from the drop down, and follow the instructions provided. In order to change your email address please contact us.

How do I know how much e-Rewards Opinion Points I have earned?

To check your account balance and see how much e-Rewards Opinion Points you have earned, log into the e-Rewards website, click on the "My Account" tab at the top of the page, select "Account Statement" from the drop down, and follow the instructions provided.

How do I change my e-Rewards password?

To change your e-Rewards password, log into the e-Rewards website using your email address and current password, click on the "My Account" tab at the top of the page, select "Change Password" from the drop down, and follow the instructions provided.

How do I redeem Opinion Points?

With the Opinion Points you earn, you can redeem valuable Rewards from our Reward Centre. To view your available Rewards, log into the e-Rewards website, click on the "Rewards" tab at the top of the page, and select "Reward Centre" from the drop down. Once you select a Reward to redeem, you'll be asked to enter your e-Rewards password and confirm your choice.

Why haven't I received my Reward?

e-Rewards sends most redemption certificates to the email address in your Member profile. If you don't receive your certificate within 30 minutes, check to make sure the email wasn't mislabeled as spam and redirected to your bulk mail folder. If you have changed your email address, please update your contact information and contact us to re-issue your certificate.

Why are you requiring mobile and landline verification?

We now require mobile or landline verification in order to redeem your rewards. Mobile or landline verification keeps your rewards safe and your account secure. Please note, you are unable to register the same phone number across multiple accounts. This serves to protect your security and to help prevent fraudulent activity on your account.

For data security you will need to verify your account with a valid Australian mobile or landline number in order to redeem a reward. Once you provide your mobile or landline number, we'll send you a validation code that you'll need to enter before you can successfully redeem. This step is for additional data security to protect your account and your rewards balance. We will not share your details with third parties or use it for any marketing purposes.

Please note: if you wish to redeem more than one reward within a 7 day period, you may be asked to repeat mobile verification for each transaction.

Why haven't I received my gift card?

e-Rewards sends most electronic gift cards out within one hour, however, in some cases it could take up to two hours. Most physical gift cards will be sent out within 4-6 weeks of redemption so please allow 30 calendar days for your gift card to arrive in the mail. If it has been more than the suggested days since you redeemed for your gift card, please contact us.

Why haven't I received the first issue of my magazine subscription?

Most digital magazine subscriptions will start to arrive within 2-4 weeks, however, some digital subscriptions can take up 6 weeks to be delivered. Most physical magazine subscriptions will arrive at your mailing address within 4-8 weeks after redemption. However, some subscriptions take a little longer to fulfill. Please allow 6-12 weeks for your first issue to arrive in the mail. If it has been more than the suggested weeks since you redeemed for your subscription, please contact us.

Why do you ask me the same questions in different surveys? If I answered it once, shouldn't you already have that information?

Personal demographic and profile data regarding our Members is only shared with our Partners and Clients on a singular summary or aggregate basis. These data formats describe the profile and demographics data of an e-Rewards Member, or group of Members, without specifically identifying an individual Member. Therefore, when our research clients want this data, they must ask you to provide it to them directly. This is why you will be asked the same or similar questions in different surveys.

How will I recognize an email from e-Rewards?

e-Rewards email is sent from e-Rewards and includes "@e-Rewards.net" in the "from" email address. Member Services communications are sent from e-Rewards and include "@e-Rewards.com" in the "from" email address. If you are not sure that the email you received is from e-Rewards, please contact us.

How much email will I receive from e-Rewards?

You can set your participation level by telling us the number of earning opportunities you prefer to receive each week. To do this, log into the e-Rewards website, click on the "My Account" tab at the top of the page, select "Preferences" from the drop down, and follow the instructions provided.

NOTE: The actual number of emails you receive each week depends on your participation level as well as the availability of surveys we have each week that match your interests. The more we know about you, the more survey invitations we'll be able to provide to you.

How can I confirm that I've earned Opinion Points for responding to a specific survey invitation?

Your online account statement includes a detailed list of the Opinion Points you've earned. Simply log into the e-Rewards website, click on the "My Account" tab at the top of the page, and select "Account Statement" from the drop down.

How long does it take for e-Rewards Opinion Points to be deposited into my account after I complete a survey?

In most instances, your account is credited as soon as you complete an e-Rewards Survey. Occasionally, it may take 7-10 days for the credit to be posted to your account.

What should I do if I am unable to use the link in the survey invitation email?

We do our best to ensure that e-Rewards survey links appear on a single line in most email providers. However, if the link continues onto a second line, you may need to copy and paste the ENTIRE link into your browser navigation window.

NOTE: You can also participate in surveys from your Member home page on the e-Rewards website.

If I become a member of e-Rewards , will I receive e-mails advertising other products and services?

No. We do not sell the personal information of our members and we will never try to sell you a product or service.

Who can I talk to if I have any privacy concerns?

Contact information is provided in our Privacy Policy, which is linked from the bottom of the pages on the e-Rewards website.

Why did I get an e-mail with a link to join e-Rewards if I didn't apply myself?

It is possible that someone made a typing error and accidentally submitted your e-mail address while asking to join e-Rewards. It's also possible that someone has used your e-mail address without your permission. If you don't want to join, simply ignore the e-mail and the reminder that will be sent. Your details won't be included on our records and you'll not be contacted again.

Why do you need my personal information?

Generally, personal information is used: (i) to communicate with you regarding e-Rewards membership and survey participation; (ii) to tailor survey opportunities to you; (iii) to comply with legal obligations, including, without limitation, complying with taxation requirements; (iv) to administer and manage our incentive programs and fulfill your requests for incentives; and (v) to update our records.

Why am I not receiving email from e-Rewards?

e-Rewards only sends email to Members with confirmed email addresses. If you recently joined e-Rewards and have never received an email from us, your email address may not be confirmed. Check your inbox and spam folders for your confirmation email you received from e-Rewards. Follow the instructions provided in the email to confirm your email address.

If you have confirmed your email address or have previously received email from e-Rewards, it is possible that your ISP uses spam filtering software that is causing email from e-Rewards to be mistakenly identified as spam and not delivered to your inbox. To ensure that e-Rewards email isn't confused with spam, add the following email addresses to your address book and list of Trusted Senders.

•  erewards@e-rewards.net
•  info@e-rewards.com

If you joined e-Rewards using your work email account, you may also need to provide this list of email addresses to your company's email administrator.

Can I use your site with cookies disabled?

Unfortunately not. To log in as an e-Rewards Member, the cookies feature must be enabled on your browser.

What if I have enabled cookies and I am still unable to log in?

When logging in as a Member, please ensure that you are using the correct email address and e-Rewards password. If you have misplaced your password, or you need a new password, please click here.

If, after receiving your new password, you are still unable to log in, you may need to clear your cache and delete temporary files. Another possibility is that you may be using a filtering and blocking software programme that is not allowing cookies to be placed on your computer. Lastly, your computer may be behind a firewall or proxy server that prevents cookie transmission. This is commonly found in a corporate environment. So, regardless of how your browser is set, cookies won't be sent or received by your browser.

If I have received a password error message, what should I do?

When logging in as a Member, please ensure that you are using the correct email address and e-Rewards password. If the password you are using does not work, you may request a new one by clicking here.

What if I have received a "Page Not Found" error?

We have a rigorous and thorough testing process to ensure that you can access all links and website pages. We apologize if you happen to receive such an error while using our website. If so, please contact us and report it with as much detail as possible.

What type of Web browser works best when visiting e-Rewards?

Our website works best with the following browsers: Internet Explorer version 6.0 or higher, Firefox version 3.6 or higher; Chrome and AOL. To access data securely and to fully participate in the e-Rewards programme, please be sure that both the session and permanent cookies are enabled.

How do badges work?

Badges are awarded to members who activate their account, continue to take surveys regularly, fill out their survey profile, and earn Opinion Points.

There are five levels, e-Rewards Bronze for beginners, e-Rewards Silver, e-Rewards Gold, e-Rewards Platinum and our highest level, e-Rewards Diamond.

At every level there are key achievements (known as badges) awarded for your survey activity. 

The membership levels are related to aspects of your membership, focusing on activities like taking surveys and earning Opinion Points.

How do I level up?

You can level up by unlocking all the badges available within your current level. For example, if you’re a e-Rewards Bronze member, you need to complete all the available badges relating to e-Rewards Bronze membership in order to level up and become a e-Rewards Silver member.

You can achieve badges for different levels above your own – for example, if you have completed 100% of your survey profile, you’ll get a e-Rewards Platinum status badge for that section – but you cannot reach e-Rewards Diamond level until you’ve achieved all badges within e-Rewards Platinum.

What is a e-Rewards Bronze member?

e-Rewards Bronze members are just getting started. To reach e-Rewards Bronze status, all you have to do is sign up and activate your account.

What is a e-Rewards Silver member?

e-Rewards Silver is the first step on the ladder.

To reach e-Rewards Silver status, members must:

• Complete 25% of their survey profile
• Take one survey in the last week
• Complete their first survey

What is a e-Rewards Gold member?

e-Rewards Gold members are becoming regular survey takers.

To reach e-Rewards Gold, members must:

• Complete 50% of their survey profile
• Take a survey in two consecutive weeks
• Complete their 10th survey

What is a e-Rewards Platinum member?

e-Rewards Platinum members are active and regular survey takers who have almost completed their survey profile.

To reach e-Rewards Platinum status, members must:

• Complete 75% of their survey profile
• Take a survey in three consecutive weeks
• Complete their 25th survey

What is a e-Rewards Diamond member?

e-Rewards Diamond members have reached the top level. They have a complete survey profile, have completed fifty surveys (or more) and maintain regular survey activity.

To reach e-Rewards Diamond status, members must:

• Complete 100% of their survey profile
• Take a survey in four consecutive weeks
• Complete their 50th survey

How do I maintain my badge status?

To maintain your badge status, you must ensure that you continue to take surveys regularly – at least once a week. If you do not maintain your survey activity, your badge for consecutive surveys over one, two, three or four weeks will be lost and you’ll drop to the next level down.

Similarly you must keep your survey profile updated – some sections expire over time, such as technology, electronics and gadgets and automotive – so if you see your profile drop in percentage since you last logged in, check back and complete any sections within your survey profile that are less than 100% complete.