Terms & Conditions

Membership in our panel is open to residents of AU above the age of 16.

Employees of Dynata are not permitted to claim rewards.

You may only open one account per person on our panel. Your account is not transferrable.

You will be asked to provide a personal email address and a password in order to register with our panel.

Please do not disclose your password to anyone else, you are responsible for keeping it safe.

We will not be liable for any unauthorised use of your account, which includes unauthorised use of your email address, password and reward redemption.

To receive surveys relevant to you, please fill in your profile; our systems will select your account for our activities based on the information it contains.

Make sure you fill in your profile accurately as your membership can be cancelled if your details are found to be incorrect.

Please ensure that the information you provide both when setting up your account and completing your profile is accurate. If, in our reasonable view, the information you provided was inaccurate, your account may be terminated.

From time to time our clients may want to survey the opinion of minors, they may only participate with parental consent, via their parent’s account.

Membership in the Panel is free of charge.

You may earn Panel Currency by participating in market research activities, which will be credited to your account. Once you have accumulated sufficient Panel Currency to reach a redemption threshold you can exchange your Panel Currency for your reward. More details concerning redemption can be found here.

Panel Currency has no monetary value and may not be bartered, sold or transferred.

e-Rewards relies on accurate data to serve its clients that reflect the true opinions of our members. As a member, you agree to provide truthful and well considered answers to our market research activities.

Dynata reserves the right to withhold awarding Panel Currency to a Member if, in Dynata's reasonable view, a member’s survey question responses are untruthful or not well considered.

You can terminate your account at any time, but in doing so you forfeit the Panel Currency in your account. If you wish to do so you can unsubscribe via this link or email Member Services or from the unsubscribe link present in the footer in any email from us or here.

We reserve the right to terminate your account at any time, immediately without specifying a reason, or if:

• You have been inactive for 365 days or more
• You are in breach of these terms

Your account termination will result in your panel currency being deleted.

When you become a member, you agree that title, ownership rights, and other intellectual property and proprietary rights in the panel shall remain in Dynata and/or its licensors and suppliers.

Through your membership, you acknowledge that the content of the website, the application and the panel - including but not limited to text, sound, photographs, graphics, software or other material contained in Dynata e-mail communications, services or software - is copyrighted by Dynata and/or its licensors and suppliers under United States and international copyright laws and author's rights laws, is subject to other intellectual property and proprietary rights and laws, and is owned by Dynata or its licensors and suppliers.

Save as otherwise provided by applicable copyright law and/or author's rights laws, such content may not be copied, modified, reproduced, republished, posted, transmitted, sold, offered for sale, or redistributed in any way without the prior written permission of Dynata and its applicable licensors or suppliers, with the sole exception that one copy of any necessary software that may be provided by Dynata may be downloaded onto a single computer for Member's personal, non-commercial use.

You must abide by all copyright notices, information, or restrictions contained in or attached to any such content.

Any and all survey responses, data and information provided by a Member during your participation on the Panel including as part of a survey or study, becomes the Intellectual Property of Dynata and/or its client or partners. This includes:

• Survey responses
• Images or videos
• Response to open-ended survey questions

As a Member of our panel, you will be exposed to some new products and innovative ideas from our clients and we ask that you do not share any of the information relating to the products or the research activity in which you participated, via any medium.

If Dynata has reason to believe you have shared material containing our client’s intellectual property outside the context of the research activity, your membership may be terminated.

Neither Dynata nor its officers, directors, stockholders, subsidiaries, employees, agents, licensors, affiliates, or other third-party providers shall be held liable for any damages or losses, whether direct, indirect, incidental, special, consequential or exemplary damages resulting from:

• The use or inability to use the panel;
• The cost of procurement of substitute goods or services;
• Any transaction entered into or through the panel;
• The reliance on or use of any information, goods, services or merchandise provided on the panel;
• Unauthorized access to or alteration of Member's transmissions or data;
• Statements or conduct of any third party; Any claim attributable to errors, omissions or other inaccuracies in the panel and/or materials or information retrieved through the panel; or
• Any other matter relating to the panel or these terms.

If this limitation of liability provision shall be deemed unenforceable, either in whole or in part, then such parts as are unenforceable shall be deleted, the remaining parts shall remain in full force and effect and the liability of Dynata shall be limited to the greatest extent permitted by applicable law.

Nothing in these terms shall exclude or limit the liability of Dynata for:

• Death or personal injury arising from its negligence; or
• Liability arising from fraud.

Dynata, the Dynata logo, e-Rewards, and the stylized “e” are trademarks of Dynata Global UK Limited (f/k/a Research Now Limited) Other trademarks, as well as any third-party trademarks, service marks, logos and trade names appearing on the website, the application or through the panel, are the property of their respective owners.

To the extent permitted by applicable law:

• Member agrees that use of the panel and this website and/or application is solely at the risk of the member.
• The panel and all services offered therein are provided on a strictly "as is" and "as available" basis, without representation or warranty of any kind.
• Neither Dynata nor its third-party partners make any warranty, express or implied:
  • With regard to any products, services, or gifts obtained by Members through the panel.
  • That the panel will meet member's requirements.
  • That the panel will be uninterrupted, timely, free of errors or without defects.
  • As to the results a Member may obtain by using the panel.
  • As to the accuracy or reliability of any information obtained via the panel.
• Dynata expressly disclaims any and all express, implied and statutory warranties regarding the panel, information, services or goods provided by or through the panel (other than those incapable of exclusion under the laws applicable to these terms), including, but not limited to:
  • The implied warranty of merchantability;
  • The implied warranties of fitness for a particular user or purpose; and
  • Non-infringement.
• Dynata cannot and shall not be liable or responsible for those guarantees, warranties and representations, if any, offered by clients, partners, reward partners, manufacturers of merchandise or suppliers of services.
• No advice or information, whether oral or written, obtained by a Member from Dynata or via the panel shall create any warranty not expressly made herein.

These terms shall be governed by and construed according to the laws of England

If any provision(s) of these terms are held by a court of competent jurisdiction to be invalid, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties, and all other provisions shall remain in full force and effect. Dynata and Member agree that all lawsuits or proceedings arising out of these terms, or out of member's use of the panel, shall be brought in the courts of laws of England , and the parties hereby irrevocably submit to the exclusive personal jurisdiction of such courts for such purpose.

Member agrees to indemnify and hold harmless Dynata and its subsidiaries, predecessors, successors, affiliates, officers, directors, employees, agents, licensors, suppliers, co-branders, third-party providers, clients, partners, reward partners or other partners, from and against any and all claims, losses, costs (including court costs), fees (including legal fees), damages and expenses that such parties may incur as a result of, due to, or arising out of the negligent or wilful violation by Member (or anyone acting under member's account or password) of these terms or the use or misuse of the panel by Member (or anyone acting under member's account or password), or the violation of any rights of another by Member (or anyone acting under member's account or password).

Except as provided above with respect to modifications of these terms, Dynata may deliver notices to Member by prepaid certified mail, return receipt requested at the address in Dynata's database, or via electronic mail at the email address in Dynata's database; any such notice shall be deemed effectively given upon delivery.

Member may give notice to Dynata by prepaid certified mail, return receipt requested at the following address: 1/140 William Ln, Darlinghurst NSW 2010, Australia, and any such notice shall be effective upon receipt.

You can contact our Member Services team via the contact page on the website.